Returns & Our Guarantee

Personalized items are made just for you

Everything personalized at Ink & Oak Studio is engraved, illustrated or printed to order with the names, dates, photos and messages you give us. Because it can't be resold, personalized items are final sale and can't be returned or exchanged for a change of mind, a change of size or style, or a spelling or detail that was entered incorrectly at checkout.

Our guarantee: if we got it wrong, we make it right

If your order arrives damaged, or it is different from what you entered (a spelling, date or design that doesn't match your order), we will remake it at no cost, or refund you in full — your choice. You won't need to send the item back.

To use the guarantee, email us at info@inknoak.com within 14 days of delivery with your order number and a photo of the item (and of the packaging, if it was damaged in transit).

Changes and cancellations

We start making most orders within one business day. If you need to change or cancel an order, email us right away. If we haven't started production we'll update or cancel it with a full refund; once production has started, we can't cancel the order.

Items that aren't personalized

If you'd like to return an item that wasn't personalized, contact us within 14 days of delivery. It must be unused and in its original packaging; return postage is paid by the buyer, and we refund the item price once it arrives.

Lost parcels

If tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn't arrived, contact us and we'll work with the carrier and, if it can't be found, remake or refund your order.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.